Is Your Servicer Overcharging Your Escrow? How to Check

Federal law caps how much your mortgage servicer can hold in your escrow account: a cushion of no more than two months of payments. If your annual escrow statement points to more than that, you may be paying too much — and the way to find out is to read the statement and check the math against the cap yourself.

Does TrueOwn check this for me? Not automatically. TrueOwn's monitoring watches for PMI cancellation, property-tax over-assessment, and refinance windows — finding an escrow overcharge means reading your own annual escrow statement, which this guide and the calculator above walk you through.

What is an escrow account, and what counts as an overcharge?

Your escrow account is the pot of money your servicer (the company that takes your monthly mortgage payment) holds to pay your property taxes and homeowners insurance on your behalf. About 80% of mortgage borrowers have one. Each month a slice of your payment goes into escrow; when the tax or insurance bill comes due, the servicer pays it from that account.

An overcharge is not the same thing as a higher payment. An overcharge happens when the servicer holds more cushion than the law allows, or miscalculates the yearly analysis so you put in more than the account actually needs. Rising taxes and insurance push your payment up legitimately. Holding three or four months of cushion when the cap is two months is the part worth questioning.

The federal rulebook here is RESPA (the Real Estate Settlement Procedures Act), and its servicing rules live in Regulation X (12 C.F.R. § 1024.17). It sets a hard ceiling on the cushion, requires a yearly analysis, and spells out what happens when your account runs over or short.

How much can your servicer keep in escrow? The two-month cushion

Here's the rule most homeowners never hear: your servicer may require a cushion of no greater than one-sixth of your estimated total annual escrow payments (12 C.F.R. § 1024.17(c)(1)(ii)). One-sixth of a year is two months. So the cushion caps out at roughly two months of escrow payments.

The cushion is the lowest point your balance is projected to reach during the year. It is a buffer against a tax bill arriving before enough has been collected. It is not your peak balance, and it is not your total escrow.

A few specifics that matter:

• If your mortgage documents set a smaller cushion than two months, the smaller number wins. The law is a ceiling, not a target.
• Some states cap the cushion below the federal two months. Your servicer has to follow the stricter of the two.
• The cushion limit is separate from the money needed to actually pay your bills. A servicer can hold enough to cover the taxes and insurance themselves. What it cannot do is pad the lowest balance beyond two months.

If your annual statement shows a projected low balance well above two months of payments, that gap is the thing to look at.

Why your escrow payment went up: shortage vs. overcharge

Escrow mismatches run in both directions, and the news has been about the other direction. CNBC reported in May 2026 that roughly 65% of escrow accounts were running a shortage, with an average shortfall around $2,157 — driven by property taxes up more than 27% since 2019 and homeowners insurance up roughly 70% over the same period. The steepest escrow jumps have hit high-tax, high-insurance states like Florida.

A shortage means your servicer collected too little, so your payment goes up to catch up. An overcharge is the opposite: the servicer collected or held too much. Both are common right now because taxes and insurance have moved so fast that last year's estimates were wrong in both directions. This guide is about the overcharge side: when the account holds more than RESPA's math allows.

So before you assume a higher payment is an error, separate the two questions. Is your payment up because your tax and insurance bills genuinely rose? That's expected — our guide on why your escrow went up breaks down the five causes. Or is the cushion sitting above the two-month cap? That's the overcharge to check.

How to check your escrow analysis for an overcharge

Once a year your servicer must run an escrow account analysis and send you an annual escrow account statement within 30 days of finishing it (12 C.F.R. § 1024.17(i)). That statement is where you check the math.

Step 1: Find your annual escrow statement

It usually arrives once a year, often near your loan anniversary or the start of the year. If you can't find it, your servicer must send a copy on request. It lists your projected monthly escrow payment, the bills the servicer expects to pay, and a month-by-month projection of your balance.

Step 2: Add up your annual escrow payments

Add the tax and insurance amounts the servicer expects to pay over the next 12 months. Divide by 12. That's your monthly escrow payment. Two months of that figure is your cushion cap.

Step 3: Find the lowest projected balance

The statement shows a projected balance for each month. Find the lowest one. That trough is what the cushion rule limits. If the lowest projected balance is larger than two months of escrow payments, the account may be carrying more cushion than the law allows.

A worked example (hypothetical numbers)

These are hypothetical figures to show how the math works, not an audit result. Say Maya's servicer projects $4,800 in property taxes and $2,400 in insurance for the year — $7,200 total, or $600 a month in escrow. Two months of cushion is $1,200. If her statement projects the account never dropping below $1,800 at its lowest month, the cushion is running about $600 over the two-month cap. That gap is what she'd raise with her servicer.

The surplus rule: when the analysis shows extra money

Sometimes the yearly analysis finds you've paid in more than the account needs. RESPA tells the servicer what to do with that surplus, and the rule has a threshold most people get wrong.

If your account has a surplus of $50 or more after the analysis and you're current on payments, the servicer must refund it to you within 30 days (12 C.F.R. § 1024.17(f)(2)). If the surplus is under $50, the servicer can choose to either refund it or credit it toward next year's escrow payments. If you're behind on payments, the servicer is allowed to keep the surplus in the account instead. For how surpluses, shortages, and payoff refunds all work, see escrow refunds, surpluses, and shortages.

When the analysis finds a shortage instead, the servicer can let you repay it over at least 12 months, not all at once (12 C.F.R. § 1024.17(f)(3)). If your servicer is demanding a large shortage be paid in a single lump sum, that's worth questioning too.

How to dispute an escrow error with your servicer

If the math points to a real problem, federal law gives you a way to raise it in writing. There are two tools, and picking the right one matters.

Notice of Error vs. Qualified Written Request

For a possible escrow overcharge, the Notice of Error is usually the right first move, because it forces the servicer to either fix the error or explain in writing. A QWR is the better tool if you first need to see the records behind the number.

How to send it

1. Use the right address. Your servicer can designate a specific address for written error notices, which is different from where you mail payments. Look on the back of your statement or the servicer's website. Sending it to the payment address is a common mistake that lets the servicer claim it never got a valid notice.
2. Put it in writing. Include your loan number, property address, and a clear statement that you're sending a Notice of Error under RESPA Regulation X about your escrow account analysis.
3. State the facts, not a legal verdict. Describe what you see: "My annual statement projects a lowest balance of $1,800, which appears higher than two months of my escrow payments." You don't have to declare a violation. You're pointing to a discrepancy and asking the servicer to review it.
4. Send it so you have proof. Use email if your servicer accepts written notices that way, otherwise certified mail with return receipt. Keep a copy and note the date.

What if your servicer doesn't fix it?

If you send a Notice of Error and the servicer denies it or stays silent past its deadline, you have a next step. File a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint. The CFPB forwards it to the servicer and tracks the response, which often gets a stalled dispute moving. You can also bring the records to a HUD-approved counselor or a consumer-finance attorney in your state. An attorney can assess whether persistent servicer violations give you grounds for a formal complaint or legal action. RESPA does include enforcement mechanisms for that.

Keep everything: copies of your letters, the dates you sent them, the servicer's replies, and your annual statements. A tidy paper trail is what turns "I think I'm being overcharged" into a documented dispute the servicer has to answer.

Do FHA and VA loans follow the same rules?

Mostly, yes. RESPA's escrow rules apply broadly to conventional, FHA, and VA mortgages. FHA loans carry some additional escrow requirements from HUD, and VA-guaranteed loans have VA-specific servicing guidelines on top. The two-month cushion math in this article applies broadly, but if you're on an FHA or VA loan, also read your servicer's notices for references to HUD or VA requirements before you send a dispute. One distinction matters: the cushion math here applies to your escrow account for taxes and insurance, not to FHA mortgage insurance premiums (MIP), which are a separate charge governed by HUD rules and handled differently.

The bottom line

Your servicer manages your escrow, but the rules are tighter and more specific than most homeowners realize. The cushion is capped at two months. Surpluses over $50 get refunded or credited within 30 days. A miscalculation can be disputed with a Notice of Error the servicer has to answer.

None of that happens automatically. It happens when you read the annual statement, check the lowest projected balance against the two-month cap, and put a clear, factual notice in writing if the numbers don't line up. The math is yours to check, and the letter is yours to send.

If you'd rather start with the math, our escrow cushion calculator estimates your cushion against the RESPA cap so you know whether a closer look is worth it. And if you're also paying PMI, the same "read the rules, check the math" approach applies. See our guide on how to cancel PMI.

Sources

• RESPA Regulation X, Escrow accounts, 12 C.F.R. § 1024.17
• RESPA Regulation X, Error resolution procedures, 12 C.F.R. § 1024.35
• Real Estate Settlement Procedures Act, servicer duties, 12 U.S.C. § 2605
• Consumer Financial Protection Bureau, What is an escrow or impound account?
• Consumer Financial Protection Bureau, Submit a complaint
• CNBC, Mortgage escrow shortages rise: why your payment is going up (May 17, 2026)

Frequently asked questions